Page 32 - Catalog Kantech 2014

Kantech Access Control and Security Management System
Frequently Asked Questions
Q. Which languages are supported by Intevo?
A. English, French, German, Spanish, Italian, Dutch,
Portuguese, Turkish
Q. Do I need to register the EntraPass software on the
Intevo?
A. The EntraPass portion of Intevo does not need to be
registered. It does a self registration at the end of the
first boot wizard.
Q. How do I add EntraPass Options?
A. EntraPass options, such as Video Vault, must be
registered in the same way as presently, through the
Kantech website.
Q. Can I access the Intevo with EntraPass Mobile go?
A. EntraPass go Mobile is preconfigured and ready to use,
enter the IP address and the default login is:
intevo1 (username and password)
Q. How are SSAs handled with Intevo?
A. The SSA date in effect in IP Video will be reflected in
EntraPass so that the SSA renewals are at the same
time. IP video and EntraPass have a one year SSA included
and starts from the moment that IP Channels are
registered.
Q. Can I still add IP Channels to the Intevo unit when my
SSA is expired?
A. If the SSA expires, the Intevo will still allow the user to as a local agreement with the end user in addition to the
add additional IP Channels without SSA renewal. We
however recommend to re new yearly the Security
Platform to make sure your equipment is protected by
latest security treats and you have access to Kantech
technical support center.
Q. What about warranty?
A. Intevo comes with a 3 year warranty, Tyco Security
Products EMEA warranty and replacement policy.
Q. Can I use external storage to expand the 3TB storage on
the Intevo Unit?
A. RAID is supported through external devices (eSATA or
Ethernet ports), ISCI is supported through Ethernet
ports (AD “Gen 2” RAIDs)
Q. Can I record audio from the cameras?
A. Yes, Intevo supports audio (mic and speakers) through
the analogue connections on rear or over IP, through an IP
camera
01/14
Intevo (Integration Evolution)
Q. What if I want to use the Intevo only for CCTV as an
NVR?
A. The INTEVO can be used as an NVR only if desired by
simply not using the EntraPass software.
Q. Can I connect Intevo to other DVR’s and NVR’s than the
build-in IP video?
A. Intevo can be connected to other Video DVR’s and
NVR’s using EntraPass software integration options
Q. Can I connect to other Intevo units if I need to monitor
more than 32 IP Channels?
A. Intevo can be connected to other Intevo IP Video units
using the Client workstation Setup on the Intevo IP
Video side.
Q. How can I connect Intrusion panels to the Intevo?
A. Intevo’s EntraPass software have the DSC and Bentel
Kyo Intrusion panel’s support integrated
Q. Can I connect Intrusion panels other than DSC or Bentel
to the Intevo?
A. Intevo can be connected to the Honeywell Galaxy
Dimension panel range using EntraPass software
integration options (part code E-COR-GLY).
Q. Can I still provide a door release facility using Corporate
software?
A. Although this would not meet fire officer requirements,
correctly designed door release facilities, the engineer can
configure this feature on site. It as always depends on the
Intevo being operational and the smartlink program
running.
A document explaining how the engineer configures this
operation is available on the secure side of our website.
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